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Last Updated: December 6, 2024 Please click here for a printable PDF version of this Privacy Policy. TicketIQ, LLC (referred to herein as “TicketIQ”, “we”, “our”, or “us”) and its affiliates recognizes the importance of protecting the personal information we may collect from customers, users, visitors and any other individual or entity (“Users”, “you”, or “your”). This Privacy Policy applies to data collection and privacy practices of TicketIQ and when we collect personal information through your use of the website, www.TicketIQ.com, the mobile application, and other TicketIQ-related sites where this Privacy Policy is located (each, a “Site” and collectively the “Sites”), through our social media pages that we control, through email messages that we may send to you, when you reach out to us via email or a phone call, and when you purchase a ticket(s) (the “Services”). Please note that this Privacy Policy excludes services that state that they are offered under a different privacy policy. TicketIQ is the data controller of the personal information of our United States and European visitors accessing and using the Sites and Services. Specifically, our Privacy Policy covers the following topics:
  1. Site User Agreement
  2. Information We Collect
  3. Cookies and Similar Technologies
  4. How We Use Personal Information We Collect
  5. Our Legal Basis for Collecting Personal Information
  6. When You Choose Not to Provide Personal Information
  7. Our Retention of Your Personal Information
  8. Disclosing Personal Information
  9. Sale of Personal Information
  10. Privacy Rights and Choices
  11. Jurisdiction-Specific Notices
  12. Changing or Deleting Your Account Information
  13. Our Opt-in/Opt-out Policy Relating to Emails and Text Messages
  14. Third Party Links
  15. International Transfers
  16. How We Protect Personal Information
  17. Children's Privacy
  18. “Do Not Track” Signals
  19. Changes to this Privacy Policy
  20. How to Contact Us
Please familiarize yourself with our privacy practices and let us know if you have any questions. By using the Sites, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Sites. For certain Services, such as giveaways, offered by TicketIQ, you must be at least 18 years old. If you are a legal resident of the state of Washington, you may not use certain Services. If you have any questions or comments about this Privacy Policy, please submit a request to [email protected]. Residents in the European Economic Area ("EEA"), United Kingdom ("UK"), Switzerland, California, Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, Nevada, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia should refer to the body of this Privacy Policy as well as the "Privacy Rights and Choices" and the "Jurisdiction-Specific Notices" sections below for additional information that may be applicable to them. Site User Agreement By accessing or using the Sites in any manner, you also agree to be bound by TicketIQ’s User Agreement or the agreement of any related services (the “Agreement”). Please read the Agreement carefully. If you do not accept all of the terms and conditions contained in or incorporated by reference into the Agreement, please do not use the Sites. Information We Collect We collect information, including personal information, to provide better Services to all our users and visitors. We use the term “Personal Information” to refer to any information that identifies, relates to, or describes an identified or identifiable natural person. Common examples of Personal Information include: full name, email address, information about your device, and certain metadata. The Personal Information which we collect includes, but is not limited to, the following circumstances and data elements: If you provide us or our service providers with any Personal Information relating to other individuals, you represent that you have the authority to do so and acknowledge that it will be used in accordance with this Privacy Policy. If you believe that your Personal Information has been provided to us improperly, or to otherwise exercise rights you may have relating to your Personal Information, please contact us by using the information set out in the “How to Contact Us” section below. Business Contacts: We may receive your contact information, such as your personal identifiers (including your name, telephone number, and email address) and/or professional or business-related information (including your business address), through our online or offline interactions with you, such as when we work together on a project or discuss opportunities to work together. We may send you emails or call you with information about our business dealings, news, or marketing information to communicate with you for business purposes. We obtain the categories of Personal Information listed above from the following categories of sources: Cookies and Similar Technologies We and our partners use various technologies to collect and store information when you visit one of our Sites or Services, and this may include using cookies or similar technologies to identify your browser or device. We also use these technologies to collect and store personal identifiers (such as your IP address), Internet or other electronic network activity information (such as your browser characteristics, device IDs and characteristics, operating system version, and language preferences) and information concerning your usage of our Sites (including the link you used to reach a given webpage) when you interact with services from our partners, such as advertising services. Our third party advertising and analytics partners include Google Analytics, Google Tag Manager, Adjust, Iterable and similar partners. Please see ourCookie Policy for more details. The technologies we use for this automatic data collection may include: Cookies. A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our services. For more information about our use of cookies, including details on how to opt-out of certain cookies, please see our Cookie Policy. Web Beacons. Pages of our services or our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit us, for example, to count Users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). Clickstream Data. Clickstream data is information collected by our computers when you request Web pages from the Sites. Clickstream data may include information such as the page served, the time spent viewing the page, source of the request, type of browser making the request, the preceding page viewed and similar information. Clickstream data permits us to analyze how visitors arrive at the Sites, what type of content is popular, what type of visitors in the aggregate are interested in particular kinds of content on the Sites. Location Data. TicketIQ may collect information about your location when you use our Sites and Services. Your location can be determined by: GPS, IP address, and information about things near your device, such as Wi-Fi access points and cell towers. When you use our Services via a wireless device, we may solicit your permission to collect your location data. Some features within our application may only function upon confirmation of your location, and therefore such features will not be available if you choose not to provide your location data to us. The specificity of the location data collected may depend on a number of factors, including the device you are using (e.g. laptop, smartphone or tablet) and how you are connected to the Internet (e.g., via cable broadband connection, WiFi). If you enable location services for our mobile application, we may collect location data periodically as you use or leave open our mobile application. We may associate such location data with Personal Information you provide to us. Depending on the platform you use to access our mobile application (e.g., Apple’s iOS, Google’s Android), you may be able to control whether location data is collected from within “Settings” or other controls on your wireless device or the mobile application. How We Use Personal Information We Collect We use your Personal Information in ways that are compatible with the purposes for which it was collected or authorized by you, including for the following purposes: Any information that we collect through SMS will not be shared with third parties or their affiliates. Except where prohibited by applicable law or regulation, we may combine information collected through one source with information obtained through other resources. We will treat any information that we combine with your Personal Information as Personal Information pursuant to this Privacy Policy. Our Legal Basis for Collecting Personal Information Whenever we collect Personal Information from you, we may do so on the following legal bases:
  1. Your consent to such collection and use;
  2. Out of necessity for the performance of an agreement between us and you, such as your agreement to use our Services or your request for Services;
  3. Our legitimate business interest, including but not limited to the following circumstances where collecting or using Personal Information is necessary for:
    • Intra-organization transfers for administrative purposes;
    • Product development and enhancement, where the processing enables TicketIQ to enhance, modify, personalize, or otherwise improve our Services and communications for the benefit of our visitors, and to better understand how people interact with our Sites;
    • Fraud detection and prevention;
    • Enhancement of our cybersecurity, including improving the security of our network and information systems; and
    • General business operations and diligence.
Provided that, in each circumstance, we will weigh the necessity of our processing for the purpose against your privacy and confidentiality interests, including taking into account your reasonable expectations, the impact of processing, and any safeguards which are or could be put in place. In all circumstances, we will limit such processing for our legitimate business interest to what is necessary for its purposes. When You Choose Not to Provide Personal Information Your provision of Personal Information is required in order to use certain Services and programs. In some instances, if you do not provide such Personal Information, you may not be able to access and use our Services, or parts of our Services. Our Retention of Your Personal Information We use and retain your Personal Information for as long as necessary to fulfill the purpose for which it is being processed, to carry out legitimate business interests, as well as on the basis of applicable legal requirements (such as applicable statutes of limitation). After expiry of the applicable retention periods, your Personal Information will be deleted. If there is any data that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further use of such data. The criteria we use to determine the retention period is as follows: These criteria may also mean we adjust the period of time we retain the categories of Personal Information detailed above. Disclosing Personal Information TicketIQ may disclose any of the categories of Personal Information listed above for our business and commercial purposes as described below and for any other purpose disclosed when you provide the information. To our affiliates and service providers. Specifically we will disclose your Personal Information to the following for a business purpose: To our business partners and third parties. We will disclose your Personal Information to the following for a business or commercial purpose: For legal reasons. Specifically, we will disclose Personal Information with companies, organizations or individuals outside of TicketIQ if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to: We attempt to notify you about legal demands for your Personal Information when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority, but we do not promise to challenge every demand. Merger, sale, or other asset transfer. We will disclose your Personal Information to facilitate a business transfer, such as to a buyer or other successor in the event of merger, acquisition, consolidation, divestiture, change in control, dissolution or other sale or transfer of some or all of TicketIQ’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information held by TicketIQ about its users will be among the assets to be transferred, and any such successor may use your information for the same purposes set forth in the Privacy Policy. Consent. We will disclose your Personal Information when we obtain your consent to do so. Sale of Personal Information We do not sell information, as this term is used under California law, except as set forth in our cookie disclosures. See the Jurisdiction-Specific Notices section below for more information. Privacy Rights and Choices Certain jurisdictions have specific legal requirements and grant privacy rights with respect to Personal Information, and we will comply with restrictions and any requests you submit as required by applicable law. If you are a: Nevada residents have the right to opt out of the sale of certain pieces of their information to third parties who will license or sell their information to others. However, TicketIQ does not sell Personal Information as contemplated by Nevada law. If you are a resident of one of the U.S. states listed below, you have one or more of the following rights: (1) to request additional information about our data collection, use, disclosure, and sales practices in connection with your Personal Information; (2) to request the specific Personal Information collected about you; (3) to request the deletion of the Personal Information we have about you, with exceptions; (4) to request a restriction on certain processing of Personal Information; (5) to request correction of inaccurate information; (6) to opt-out of the processing of Personal Information for the purpose of “profiling” in furtherance of decisions that produce legal or similarly significant effects; and (7) to opt-out of the “selling” and “sharing”/“targeted advertising” of Personal Information as such terms are defined under U.S. state privacy laws. Please note, TicketIQ sells Personal Information and shares Personal Information/engages in “targeted advertising”. For a description of the categories of Personal Information that are sold or shared/used for targeted advertising and for a description of the categories of third parties that such Personal Information is sold to or shared with, see the chart in the “Information Collected Related to California Residents” section below. TicketIQ engages in profiling in furtherance of decisions that produce legal or similarly significant effects. You may also have the right to not be discriminated against for exercising your privacy rights. If you are a resident of one of the following U.S. states, you have one or more of these rights:
Colorado Connecticut Delaware Iowa
Maryland (as of Oct. 1, 2025) Minnesota (as of July 31, 2025) Montana Nebraska
New Hampshire New Jersey Oregon Tennessee (as of July 1, 2025)
Texas Utah Virginia
If you are located outside that jurisdiction and seek to exercise your rights under the law of another jurisdiction, please contact us by emailing [email protected]. You or, depending on your state of residence, your authorized agent may submit a request regarding your Personal Information by: To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to the information. We may need to request specific information from you to help us confirm your identity. This is a security measure to ensure that Personal Information is not disclosed to any person who has no right to receive it. When you make a request, we may require that you provide information and follow procedures so that we can verify your identity (and the applicable jurisdiction). The verification steps we take may differ depending on your jurisdiction and the request. Where possible, we will attempt to match the information that you provide in your request to information we already have on file to verify your identity. If we are able to verify your request, we will process it. If we cannot verify your request, we may ask you for additional information to help us do so. We will respond to your request within the time period required by applicable law. However, we may not always be able or required to comply with your request, in whole or in part, and we will notify you in that event. Jurisdiction-Specific Notices California Residents Under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (the "CCPA"), California residents have specific rights regarding their Personal Information. This section describes Californians’ rights and explains how California residents can exercise those rights. Information Collected Related to California Residents During the last twelve (12) months, we have collected the following categories of Personal Information from consumers. Please see our Cookie Policy for information about the collection and use of Personal Information by third-parties who process information collected by cookies and related technologies that we permit them to use on the Sites. We do not seek to collect any "sensitive personal information" (as defined in the CCPA).
Category (* may constitute "sensitive personal information" under the CCPA) Type of Identifiers We Collect Criteria used to determine retention periods Sold or Shared Disclosed to
Identifiers. First and last name, unique personal identifier, online identifier, date of birth, Internet Protocol address, email address, account name, username. The duration of our relationship with you; the length of time necessary to complete a transaction; whether your Personal Information is a sensitive type; whether you specifically consented to retain the data; and our legal, contractual or similar obligations to retain or delete the data. Certain information may be sold or shared, including to advertising and marketing partners and analytics providers Service providers, affiliates, partners, commercial providers, account brokers, advertising and marketing partners, and analytics providers
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). A name, address, telephone number. Same as above Not sold or shared Service providers, affiliates, partners, commercial providers, account brokers
Commercial information. Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. Same as above Not sold or shared Service providers, affiliates, partners, commercial providers, account brokers
Internet or other similar network activity. Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement. Same as above Sold and shared Service providers, affiliates, partners, commercial providers, account brokers, advertising and marketing partners, and analytics providers
Geolocation data. Physical location or movements. Same as above Not sold or shared Service providers, affiliates, partners, commercial providers
Sensory Data Audio, visual (such as photographs) or similar information Same as above Not sold or shared Service providers, affiliates, partners, commercial providers, account brokers
Inferences drawn from other personal information. Profile reflecting a person's preferences. Same as above Not sold or shared Service providers, affiliates, partners, commercial providers
Rights Specific to California Residents Under the CCPA, a California resident has the following rights: (1) to request additional information about our data collection, use, disclosure, and sales practices in connection with your Personal Information; (2) to request the specific Personal Information collected about you; (3) to request the deletion of the Personal Information we have about you; (4) to request a restriction on certain processing of Personal Information; (5) to request correction of inaccurate information; and (6) to opt-out of selling or sharing Personal Information. You may not be discriminated against for exercising your California privacy rights. You may submit a request to exercise your rights under the CCPA through one of two means: You can exercise your right to opt-out of selling or sharing by clicking on the “Do Not Sell or Share My Personal Information” link in the footer of our Site. You may also designate an agent to exercise your privacy rights on your behalf. In order to designate an authorized agent to make a request on your behalf, you must provide a valid power of attorney, the requester’s valid government-issued identification, and the authorized agent’s valid government issued identification. Upon receiving your request, we will confirm receipt of your request by sending you an email confirming receipt. To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information. In some instances, such as a request to delete Personal Information, we may first separately confirm that you would like for us to in fact delete your Personal Information before acting on your request. We will aim to respond to your request as soon as reasonably practicable and consistent with any applicable laws. If we require more time, we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. In some cases our ability to uphold these rights for you may depend upon our obligations to process Personal Information for security, safety, fraud prevention reasons, compliance with regulatory or legal requirements, listed below, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request. California residents are also entitled to contact us to request information about whether we have disclosed Personal Information to third parties for the third parties’ direct marketing purposes. Under the California “Shine the Light” law, California residents may opt-out of our disclosure of Personal Information to third parties for their direct marketing purposes. You may choose to opt-out of the sharing of your Personal Information with third parties for marketing purposes. To make such a request you should send (a) an email to [email protected] with the subject heading “California Privacy Rights,” or (b) a letter addressed to TicketIQ, Attention: Privacy Inquiry, 225 W 34th Street #1708, New York, New York 10122 U.S.A. In your request, please attest to the fact that you are a California resident and provide a current California address for our response. Please be aware that not all information sharing is covered by the California privacy rights requirements and only information on covered sharing will be included in our response. We reserve our right not to respond to requests submitted to addresses other than the addresses specified in this paragraph. EEA, Switzerland, and UK Residents The European Union’s General Data Protection Regulation (“GDPR”), and corresponding legislation in the UK and Switzerland, provide EEA, Switzerland and UK residents with certain rights in connection with Personal Information you have shared with us. If you are resident in the EEA, Switzerland, or UK, you may have the following rights: We may contact you to request that you update your Personal Information on a regular basis to ensure its integrity for the purposes of ongoing data management. You may exercise any of the rights described in this section by sending an email to [email protected]. Please note that we may ask you to verify your identity and request before taking further action on your request. We may respond to your request by letter, email, telephone or any other suitable method. Changing or Deleting Your Account Information All customers may update or correct information about yourself by making changes to your profile, or emailing us at [email protected]. If you completely delete all such information, then your account may become deactivated. We may retain an archived copy of your records as required by law, to comply with our legal obligations, to resolve disputes, to enforce our agreements or for other legitimate business purposes. Our Opt-in/Opt-out Policy Relating to Emails and Text Messages By providing an email address on the TicketIQ Sites or Services, you agree that we may contact you in the event of a change in this Privacy Policy, to provide you with any Service-related notices, or to provide you with information about our events, invitations, or related educational information. For purposes of this Privacy Policy, “opt-in” is generally defined as any affirmative action by a User to submit or receive information, as the case may be. We may send you SMS texts, including marketing texts, if you have opted in to receive such communications. We currently provide the following opt-out opportunities:
  1. At any time, you can follow the instructions provided in offers, newsletters or other email messages (except for e-commerce confirmation or service notice emails) received from us or a TicketIQ Partner to unsubscribe from the service.
  2. At any time, you can reply “STOP” to opt-out of receiving SMS texts.
Notwithstanding anything else in this Privacy Policy, please note that we always reserve the right to contact you in the event of a change in this Privacy Policy, or to provide you with any Service-related notices. Third Party Links The Sites may contain links to webpages operated by parties other than TicketIQ. We do not control such websites and are not responsible for their contents or the privacy policies or other practices of such websites. Our inclusion of links to such websites does not imply any endorsement of the material on such websites or any association with their operators. These websites and services may have their own privacy policies, which the User will be subject to upon linking to the third party's website. TicketIQ strongly recommends that each User review the third party's terms and policies. International Transfers We may, directly or indirectly through third party entities around the world, process, store, and transfer the information you provide, including your Personal Information, as described in this Privacy Policy. Specifically, the information and Personal Information that we collect may be transferred to, and stored at, a location outside of your jurisdiction. It may also be processed by staff operating outside of your jurisdiction who work for us or for one of the organizations outlined in this Privacy Policy in connection with the activities outlined in this Privacy Policy. By submitting your information and Personal Information using the Sites, you agree to this transfer, storing or processing. We will take all steps necessary to ensure that your Personal Information is treated securely and in accordance with this Privacy Policy. We have put in place commercially reasonable technical and organizational procedures to safeguard the information and Personal Information we collect on the Sites. How We Protect Personal Information TicketIQ maintains administrative, technical and physical safeguards designed to protect the user's Personal Information and other information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. Note however that certain aspects of Internet communications are inherently not completely secure. Children’s Privacy The Site is not intended for use by children. We do not intentionally gather Personal Information about visitors who are under the age of 18. If a child has provided us with Personal Information, a parent or guardian of that child may contact us to have the information deleted from our records. If you believe that we might have any information from a child under age 18 in the applicable jurisdiction, please contact us at [email protected]. If we learn that we have inadvertently collected the Personal Information of a child under 18, or equivalent minimum age depending on jurisdiction, we will take steps to delete the information as soon as possible. “Do Not Track” Signals Where required by applicable law, our Sites, Services, and systems will respond to global privacy controls and opt-out preference signals. Changes to this Privacy Policy Our Privacy Policy may change from time to time. We will post any privacy policy changes on this page and, if the changes are material, we will provide a more prominent notice (including, for certain services or programs, email notification or privacy policy changes) for a reasonable period of time. Nevertheless, you should review this Privacy Policy from time to time to be sure you are aware of the most recent version. How to Contact Uss If you have any questions, comments or concerns about this Privacy Policy, or if you would like to exercise the choices discussed above, please contact us: Via email: [email protected] By writing to us: TicketIQ, LLC Attn: Privacy Policy Inquiry 225 W 34th Street #1708 New York, New York 10122 U.S.A.
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